Emergency Contact & Rescue
Alpine Rescue Service — available 24 hours, every day
Emergency Contact
24/7 Rescue Hotline
+977-9801068400Backup Number
+977-9851232668Alternative Contact
Tip: If you cannot get through by phone, please try to contact via WhatsApp.
Have This Ready
Passport copy
Short video of the insured (minimum 30 seconds)
- Altitude sickness: Capture the entire testing process and clearly show blood oxygen and heartbeat level readings.
- Accident: Clearly show the overall physical condition and any injury.
- Note: If the insured is able, they should briefly explain their condition. If not, a guide or companion may assist.
Brief description of the condition / situation
Exact current location (as detailed as possible)
Medical report (if already at a hospital or medical facility)
Copy of insurance details
Rescue Process
- 1Call the emergency number
- 2Clearly state your location and condition / problem
- 3Provide your basic information
- 4Follow instructions from the Call Center
Note
Download Emergency Card (PDF)
Download this card to your phone now for offline access in areas with limited or no signal.
Download Emergency CardAbout the Service
Alpine Rescue Service is Himalayan Guardian Nepal's 24/7 emergency response partner. Every CTG (Comprehensive Tourism Guard) policyholder is covered for medical evacuation, helicopter rescue coordination, and on-mountain medical triage anywhere in Nepal's trekking regions — from low-altitude trails to the Everest, Annapurna, and Manaslu high passes.
Our call center operators speak English, Nepali, and basic Hindi. If you are unable to speak, a trekking guide, porter, or another team member may call on your behalf. We do not require pre-payment to dispatch a rescue: insurance verification happens in parallel with the response, so help is never delayed by paperwork.
When to Call
Call the hotline immediately if you or anyone in your group experiences moderate or severe acute mountain sickness (persistent headache, vomiting, confusion, loss of coordination, or shortness of breath at rest), suspected high-altitude pulmonary or cerebral edema, a serious injury or fall, hypothermia, frostbite, or any condition that prevents safe descent on foot.
For less urgent issues — a sprain, mild altitude symptoms that improve with descent, or general medical advice — you can also reach us by WhatsApp or email. Our team will triage your situation and recommend the right next step, whether that is rest at the current elevation, descent to a lower village, or a coordinated evacuation.
While You Wait for Rescue
Stay calm and stay together. Keep the injured or ill person warm, hydrated, and in a stable position. Mark your location clearly — a brightly coloured tarp, jacket, or tent fly on open ground helps pilots spot you from the air. If conditions allow, descent on foot toward a safer elevation is usually the fastest path to recovery; our team will tell you whether to wait or move.
Keep your phone on and battery conserved between updates. Helicopter response times in Nepal depend on weather, daylight, and visibility at altitude: in good conditions a rescue can reach Everest Base Camp within 90 minutes of dispatch, but storms or low cloud may delay flights until a safe window opens. We will keep you informed throughout.